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We want you to be satisfied with your purchase to where you have gotten great success and sleep improvement, but we also want to make sure you have given your best effort to follow the program completely in Char’s Sleep Mastery program(s). As Char mentions in every program, sleep is a learning process that takes time and commitment. Some children do take longer than others to develop their strategies to learn these new skills.  This is something totally new to your child and it can take time for new good sleep habits to form. If you choose not to follow part or all the information in the program, that is entirely your choice. However, Catching Fireflies Sleep Solutions is not accountable for it not working for you in this case. You can always upgrade to daily support with Char to help you get the results that you had hoped for or you can request a refund. We offer refunds for the 3-6 Month, 6-12 Month, 12 Month-2.5 Year, and 2.5 Year and Up programs. The Newborn program does not apply because we are not sleep training at this age and it is purely for education, information and resource purposes. The refund also does not apply to the Sleep:As they Grow Bundle since it it just informational. The refund also does not apply where one has upgraded to one on one support with Char. 1:1 Support is personalized and Char does her part to help guide you through. Those services are complete and refunds are not applicable. You must demonstrate that you have attempted to implement the program without success. To meet this requirement, you must submit ALL of the following for the program you are requesting a cancellation/refund to [email protected]


-Date of purchase with the name and email of the purchaser.

-Name of program purchased.

-Completed all of the video resources.

-Submit the 2 weeks of completed sleep logs that will show that you followed the guide closely.

-Submit your initial assessment, 1 week assessment, and final assessment.

-A reason why this was not a good fit for you and your family. What were you hoping for that you did not get out of Char’s Sleep Mastery program?


Upon determining that you are entitled to a cancellation/refund pursuant to this policy, the Company will promptly issue an instruction to its payment processor to issue the refund. The Company does not control its payment processor and will not be able to expedite any refunds.


If you receive a refund of any purchase through the terms and conditions, that shall immediately terminate any and all licenses granted you to use the material provided to you under these Terms of Use or any other agreement. You shall immediately cease using the material and shall destroy all copies of the information provided to you, including without limitation: video recordings, forms, template documents, and other resources. The company reserves the right, in its sole discretion, to immediately terminate your access to the Website and the related services upon issuing the refund.


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